Who will help me? Not me! Not me!

Worst business banking ever. Went to ABSA Montana Branch. I have a business bank account which is at present dormant. To withdraw the funds still inside the account, the account has to FICA. Business banker Charlotte Prinsloo informed me that it take hours to do and that she can't help me. She then email a help request to a business banker in the CBD, Jo-Naven Billet, to help me. He rep**** @I am sure you can help him. Five days later not one of the 2 has contacted me to assist me with doing the FICA for the account. If it really take hours to do, I think ABSA must have a look at their systems again.