Who still visits a branch?

I normally bank with FNB, with whom I am very satisfied. Unfortunately, I left my Money Market account with Absa as an 18 year old to build interest for investing in property. I try to create an online banking account to access my tax certificate, but it tells me that I already have said. I try to reset the password, but get told to visit the branch. After speaking to three consultants, I am advised to visit the branch to sort out the problem. Absa, do you spend millions on rebranding but you do not have the systems architecture and infrastructure in place to prevent people from going to the bank? Who still goes to the bank? I am very disappointed. Upon telling your consultant that it would be easier to close my account than go to the branch, he responded "Okay." in agreement. Please get with the times and technology!