ZR
Zanele R

1 reviews | Active since Aug 2020

20 May 2025, 17:12

Who sends bank statements via post? deeply dissappointed

I came home to find on my post my cheque account statement delivered by mail. Who does that in this age we are in? Do you know if this statements were to land in wrong hands this will pose a security risk for me and my family, do you know that post is not reliable, mails can be delivered at my neighbor instead of my house, and should that happen that would reveal to my neighbors my financial status.

im deeply dissappointed with this service, i never requested my statement to be delivered on mail, this defeats the popia act should this be delivered to wrong address. What was the need to post my statement if im receiving my statement on email and i can download statements should i need one. Now i wonder how long has this been happening

0
Replies (1)
Absa
Absa's reply21 May 2025, 07:17
Official
Dear Zanele Rabekane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***9.
Kind regards,Group Customer CareRezona Louw