Who is to blame?

My wife used here ABSA Cell Phone Banking to send me money via the CASH SEND application on Cell Phone Banking, she received the SMS that the transaction was successfully and the money was deducted from her account at ABSA. The notification sms was never received by me the recipient. According to the local ABSA branch the sms was delivered to the Service Provider namely VODACOM, of which they gave me proof of from there server at the bank. according to VODACOM there is no problem on there SMS system and that they never received the notification from the ABSA server although ABSA has proof that this was sent. <br> <br> It now becomes a question of who is right and who is wrong, both parties refuse to take responsibility and in the meantime the money is floating in cyberspace. Both corporations earn billions of rands in service fees but no one cares about the customer. I have made several calls to ABSA and Vodacom and neither of them are prepared to take action and ensure the funds are released.