WHERE IS THE CUSTOMER SERVICE?

Shocked as I am sitting in ABSA bank in Parys. Had to queue to find out where to go to open an account at 9am in the morning. All the red chairs seem empty and those employees that I can see, are sitting and discussing personal things at one person's desk. The reception desk is empty, the receptionist sees us, she CLEARLY sees us, doesn't even greet us, doesn't get up and say 'Excuse me mam, someone will be with you in a moment'. She simply ignores the 4 customers waiting to see a consultant. We waited 10 minutes and had to get up and ASK if someone is going to help us. This is firstly a horrible first impression for a new client and secondly absolutely unproffesional service. I am disgusted to say the least, I have a good mind to get up and go to Standard Bank.