Where is my money? - Untraceable payment

<p>Surely if you give the bank a formal trace ID, they should be able to find a payment made from another bank to your account a month ago (which did not go into my account, but they keep on looking into my account to try and trace it) or be able to tell you that the money was returned to the other bank with again a specific trace ID. But getting send back and forth between the banks (not just me, but the person that originally made the payment as well), is their best solution and in the meantime they earn interest on ALL these money in suspense accounts. Although the front desk staff were trying their best to be helpful, the back end support are not really listening to what is asked, but keep sending me to the other bank to get a proof of them paying it to ABSA. Yes I know it is not in my account, thus the reason for trying to trace it!!!</p>