Where is my money

I got my mid-month pay out and because of all the hassle absa has been giving me with monthly charges over R300,I transferred the rest of the money to my tymebank account on Thursday already. I transferred R900. ITS NOW Sunday and the money is still not reflecting. And I often transfer and it goes through the next day. I've called absa and they advised they don't Know where the money is and it'll will take 3 weeks to have the issue investigated. My mother is waiting for her diabetic medication,of which I have proof. And still absa wants to tell me three weeks. The first query was not resolved and less than a month later you now have my money in the air. Just to prove a point I transferred a R5 to the same account to show it reflects and the right account. N the next morning the R5 was in the account..so where is my money as I need it for medication and transport