WHERE IS MY MONEY?
<p>I received a payment confirmation from Absa Bank on Fri stating that money had been paid into my account. I bank with capitech. I call Absa on Friday and I ask them when can I expect money and they were rude and unable to help me. They said I must call my bank to ask which I did only to be told that Absa needs to say. So I wait the weekend and again start the tedious process. I call, I get transferred after holding on for over half an hr. They ask for a transaction ID, and when I didnt have one they sed that they cannot help me. I gave them a trace ID but they still cannot help me. I asked for an email address so that I could send him the proof of payment so he could check it and he just blatantly refused. I was told to wait another day to see if it reflects as apparently Fri does not count as day one, today is day one? I mean pathethic really... Where is my money????</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
