Where did my money go?

I am not a happy customer. So I made a payment yesterday to a Merchant I have been using for years via Ozow for R6732.10 ref HNLU99ZH. Payment went through on Ozow and off my account, then there was an error en till today the merchant Rectron has not receieved the funds. They have been checking evey hour to their also ABSA account. Funds are still missing on my side.

So I spend hours on the phone to ABSA, one lady tried to help but had to revert me to Internet banking, then another hour just to hear they can't help me, because someone locked my Security questions. And someone will phone me back to unlock and assist. Still nothing. So I went to ABSA branch Montana, and also no help there, waste of my time and fuel!

I have been considering moving my acc to another bank, and this takes the cake. Can this be sorted out and I be contacted with the resolution! I needed to get parts for a customer and now the my customer needs to wait, and they are also getting upset with me. I am not happy!