WHERE DID MY MONEY GO?

<p>On the 02nd of July 2016, I made an EFT to Multichoice for R350 from my ABSA Cheque account. Few days down the line, we were disconnected due to non-payment. I called Multichoice to enquire where the problem is since I made a payment. They requested that I send proof of payment, which I did. They then informed me that the account number which I used was incorrect. It is the number that I was supposed to use only if I was making a payment at Shoprite and not through the Bank. They then advised that I should go to the bank and request them to reverse the transaction. In the mean time I made a cash payment to Multichoice through another retail shop.</p> <p> </p> <p>When I went to ABSA Branch at Quagga Mall, I was informed that they cannot reverse the payment. I was then referred to the Internet Banking Call Centre, and the person who helped me there said I must email ********** and ********** to request for assistance. Few days later they said they can't help me.</p> <p> </p> <p>I went back to the branch in Quagga on numerous occassions and everytime I am referred to the same Internet Banking Call Centre, where I don't get assistance.</p> <p> </p> <p>The Customer Service Consultants there, say that they are not able to tell where my money went to, but onething for sure is that the money is no longer on my account, Multichoice says they did not receive it, ABSA says the money is with Multichoice because they are an ABSA Beneficiary.</p> <p> </p> <p>To date, I have not received my money back, Multichoice is adamant that they did not receive any money that is not allocated to any client. </p> <p> </p> <p>The big question remains, which account was my R350 credited into? ABSA does not want to help me understand this.</p> <p> </p> <p> </p>