Where did my funds go?

Good day, can someone please check and fix my account immediatly. I am not going to drive to the bank and stand in a que for your mistakes.

2 Problems, 1.There is money not showing up on my account and nowhere is it showing as deducted on the history. I have gone through eveyrhting, and so has my husband. There is R416.93 missing and not showing anywhere!?

2. There is a deduction of R266.25 listed under Internet bank fee, which has never showed up on my account, as it is suppose to be included in my account I have and the fee I already pay for it. There was no communication from your side regarding any changes. If so I would have known and made provisions.

Can someone please investigate and get back to me on this issue asap. I am currently thinking of closing my account if this is how I am treated.