Where are our statements?

<p> We have sold four properties with the help of ABSA HelpUSell. Since the transfer to the new owners we have been unable to obtain information on payments and balances for the shortfall accounts. We have no idea whether our monthly payments reach these accounts or what the balances are. The bond account statements reflect only amounts up to the point of registration to the new owners. Absa has now handed over the accounts to debt collection attorneys and we are unable to reason with them or obtain any information on the status or even account numbers of our accounts. Where can we turn to for help? How much do we owe on each account? Is money from our monthly payments reaching these accounts? Why doesn't Absa send us regular statements as they do for all other accounts?</p>