When your bank doesn't give a penny of care

I have consistently received I don't care attitude from ABSA across all its channels, Northgate branch manager with terrible service ,lending department with terrible SLA but their Homeloans department and their action line takes the cake.I app**** for further advance on my bond that I have been paying for 10 yrs and I was declined and provided an extremely generic reason. I was further told if I want better answer than the generic one I must call in to the contact centre. Other than completely gaslighting clients they sincerely have I don't care attitude. It actually is so consistent across all their channels that Im thinking of taking my bond elsewhere. I escalated my grievances to their action line not sure if those emails are even attended cuz I was just ghosted