When you need them they not there

I have two applications that are lying with ABSA and I am just not getting any response from them! I have signed and sent all the documents that they wanted and that is where the service stopped, Not a word from ABSA again. Then I ask myself why am I still a loyal client to them when they are not loyal to me? <br> <br> Can you guys please get my applications sorted already!!!! Very bad service