NC
Neville C

1 reviews | Active since Feb 2023

08 Feb 2023, 11:54

WHEN YOU DIE, YOUR BENEFICIARIES WONT GET YOUR FUNDS OUT OF ABSA BANK

A deceased client of mine, whose estate I am administering, had an account with ABSA Bank. All relevant supporting documents were sent to the relevant department at ABSA Bank, with instructions to close the said account and to pay the funds to the S28 Deceased Estate Account. That was done 11 months ago! The instruction has still not been executed! Incidentally, the client also had an account in Germany. The German bank executed the instruction within 3 days!

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Replies (1)
Absa
Absa's reply09 Feb 2023, 08:08
Official
 
Dear Neville
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***6.
 
Kind regards, 
Vanessa Crowe 
Group Customer Care