LP
Liesl P
1 reviews | Active since Oct 2013
08 Feb 2021, 18:28
When will this nightmare end?
Absa is unable to protect my 74-year-old mother against the attacks of identity *******/**********. This forces a woman with an underlying health condition to go into the branch multiple times during a pandemic. The person at the branch is sympathetic but we are not getting any information about how these ******* are convincing the bank that they are her. My mom blocked her credit card and changed her phone number and now they are targeting her debit card and a loan. How is this possible?
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Replies (2)
Absa's replyOfficial
09 Feb 2021, 10:50Dear Liesl
Thank you for bringing this matter to our attention. Kindly provide us with your mothers account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your mothers account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply09 Feb 2021, 10:50
Official
Dear Liesl
Thank you for bringing this matter to our attention. Kindly provide us with your mothers account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your mothers account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
LP
Liesl P's updateReviewer Update
09 Feb 2021, 13:15Hello, Lebogang. Thank you for assisting. Her account number is: ***. Please let me know how I can send you the affidavit that explains what has happened since October.
LP
Liesl P's update09 Feb 2021, 13:15
Reviewer Update
Hello, Lebogang. Thank you for assisting. Her account number is: ***. Please let me know how I can send you the affidavit that explains what has happened since October.