1 reviews | Active since Jul 2011
when will they get into the 21st centuary ??
<p>I have been trying for a number of times to view my account online, especially after a substantial amount was *****ently deducted from my account. Why can VM not put a notice on their landing page informing users of their long standing technical issues ?</p> <p>I had to phone 4 times and supply an alternative email address to receive a declaration form, as their mail to me was not delivered.</p> <p>After my request to forward a statement, I was informed that it will take 24 hours before I will receive it ????? Talk about speedy service !</p>
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
Be assured that this is being dealt with internally as this does not give a true reflection of what we stand for.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team