when we come to enquire its not because we are stu

I was at Absa in Bellville to close my cheque account. I have been standing on enquiries line for more the half an hour when suddenly there was a lady asking what we were there for. After I told her that I'm there to close my account, she asked if I got Amy ID with and the basnk card. Unfortunately I didn't have the bank card with. She then told me that they cannot help because they need to cut the bank card and giving me some explanation I could not understand that the account can be activated so they must make sure by cutting the card. I got very upset standing on the line that long only to be told that you can't be helped because you don't have a bank card to be cut. I went on to helper on desk who didn't even ask for the card just the ID. My problem is with that lady manager who seem to take people for fool. To deactivate an account you don't need to bring your card in to be cut. What do you do for those who lost their cards and I've just upgraded my credit card and I didn't have to bring the old one to be cut. So lady manager your explanation was just very lame. Busy days don't say you must give your customers such lame excuses.