LL
Lan L

1 reviews | Active since Jan 2017

19 Jan 2017, 10:26

Whats going on.

<p>I received a text message late last year from Absa. Absa: As of 1 January 2017, you'll receive R3 000 funeral cover as part of your value-added benefits. Please note the EuropAssist cover will fall away. absa.co.za. T&C apply. FSP/NCRCP7.It was a genuine text like any other messages from them. My cover falls without any other explanation or email paper work and i received nothing on the first as per the sms. Can some explain whats really going on that im not aware of. I tried to consult from the branch Nobody helped seems like they had No idea.</p>

0
Replies (3)
Absa
Absa's reply19 Jan 2017, 16:15
Official

Dear Lan

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

LL
Lan L's update20 Jan 2017, 07:03
Reviewer Update

***.

Thank you.

Absa
Absa's reply20 Jan 2017, 10:55
Official

Dear Lan

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,