What they say on sms they don't keep up to

Absa sent me as sms,I Quote good news we extended the deadline - your new chip card will still be free if you collect it from your branch by the 12/12/2015,I've been to the southgate branch on the 10/12/2015 and I was told they don't have cheque cards so I must please try another branch.On the 12/12/2015 I visited the branch at the mall of the south and told the lady that I've been to southgate branch and what they said,also showed her the sms and told her you can't charge me and she went ahead and told me she won't,today I checked my emails and I see my statement it shows R80 for card replacement fee,Absa must not send messages to us which they can't keep up to,not the first time I'm having a problem with them