What's the point of their Facebook page?

Hi There,<br> <br> Yesterday, I sent a Facebook inbox message inquiring about my latest application status which I made to Absa this past weekend. The Community Manager rep**** & told me that I should email the same query to [Email Removed] with my ID Number, so I did so (gladly). 5 or 6 hours later I followed up & asked if i'll ever get a response, another community manager then told me that I should reply with my ID No. How crazy is that? <br> <br> So i sent a screenshot of the email I sent (which I doubt that they opened it) &amp