TK
Themba K
1 reviews | Active since Jan 2012
02 Jun 2020, 16:11
What must i do?
On the Wednesday, 22 April 2020 I called to inform Absa credit that I will not be able to meet my financial obligation due to the Coved19 Pandemic and I was advised that I need to send a blank email to this email address ***ca and I will get a reply of which document I need to make that application. I did as I was told, up until today, I have not received any response from ABSA. I have send them a news letter from my employer to day I have received my second Debit order from them, I don't know what must I do and as im typing this my one year old son doesn't have anything to eat since this was my last money.
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Absa's replyOfficial
02 Jun 2020, 16:35Dear Themba Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply02 Jun 2020, 16:35
Official
Dear Themba Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care