What kind of email correspondance agents do you employ?????

As a loyal ABSA client for many years and coming from a service based background of a very reputable South African medical aid, I am sure you guys can at the very least service a clients request by:

1. Reading an email query 2. Understanding what the client wants 3. Doing what the client requests 4. Offering self service channels 5. Follow up to see if all is in order...

Not rocket science hey?

I sent an email request to put notice on a 32 day account as after spending more than 30mins on the phone trying to get hold of an agent, my call got cut twice and I was over it, I was unsuccessful to put notice as originally intended.

My email stated:

1. Call me to telephonically put notice on my 32 day account 2. I also acknowledged the fact that I know this can be done online but my profile is locked due to password error and I requested for someone to assist me to reset the password as I do not feel the need to go to a branch to do something as simple as this

I then received a response back stating me as the client must call a dept for a password reset and nothing was mentioned about my 32 day notice at all, no phone call received either. So after I request a call from ABSA, I am told in response that I must call ABSA ?

The email I received does not even have a persons name which can only lead me to believe some agent is just trying to knock out the emails without doing the work, does ABSA support work avoidance or maybe someone can clarify this for me?

I want a manager to call me to sort this out as I expect much more from a bank that benefits nicely from all my money but cannot offer the type of service I expect as a loyal interest and bank charges paying customer.

Festive season is here, please do not waste your clients time and sort out requests properly first time around

FYI - your agents should be using a spell and grammer check, I feel very sorry for a wealthy client who receives correspondence of this nature as this type of correspondence should be going to the recycle bin and not to any potential or existing client...