RM
Riaan M
1 reviews | Active since Apr 2010
02 Jun 2020, 19:23
WHAT IS WRONG WITH YOU ABSA?
I do not know what to do anymore. Had a complaint against ABSA and they agreed to refund me. I have been following up for weeks without any response. Sent mails to Action Line at least 5 times. Phoned several times. Just no response.
How does a big organisation justify such poor service and customer relations? This is completely unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
03 Jun 2020, 10:11Dear Riaan
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Kindly provide us with more information, for when was the transactions or reversals to take place and how much.
Looking forward to being of service to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Kindly provide us with more information, for when was the transactions or reversals to take place and how much.
Looking forward to being of service to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply03 Jun 2020, 10:11
Official
Dear Riaan
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Kindly provide us with more information, for when was the transactions or reversals to take place and how much.
Looking forward to being of service to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Kindly provide us with more information, for when was the transactions or reversals to take place and how much.
Looking forward to being of service to you.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
RM
Riaan M's updateReviewer Update
03 Jun 2020, 14:20Dear Nthabiseng
Thank you for getting back to me and providing me with the information I had requested. The refund had been made but I did not pick it up at the time and consequently requested confirmation which you have now kindly provided.
Kind regards
Riaan
Thank you for getting back to me and providing me with the information I had requested. The refund had been made but I did not pick it up at the time and consequently requested confirmation which you have now kindly provided.
Kind regards
Riaan
RM
Riaan M's update03 Jun 2020, 14:20
Reviewer Update
Dear Nthabiseng
Thank you for getting back to me and providing me with the information I had requested. The refund had been made but I did not pick it up at the time and consequently requested confirmation which you have now kindly provided.
Kind regards
Riaan
Thank you for getting back to me and providing me with the information I had requested. The refund had been made but I did not pick it up at the time and consequently requested confirmation which you have now kindly provided.
Kind regards
Riaan