what is up with Absa???

I received a sms this morning that statements on Depositor Plus accounts are going to be charged as from Apr 2016. The sms states to change to electronic statements phone *** or log on, etc. My understanding of this is if I choose to phone somebody will do the change for me. When I phoned i was transferred from cell phone banking to internet banking and back again, without being switched to electronic statements. Why is every single thing with Absa cush a hassle??? If switching via phone is not possible, dont send a sms stating it is!!! What is up with the total lack of service at Absa??? Am I the only person experiencing this?? Come on, Absa, we are paying for service - it's not free!!