What have AIMS done with the money?

AIMS are dealing with the payment of assets from my mothers estate. I have requested a report on the status of these payments on 23 September 2014, 5 January 2015, by telephone during the week of 28 January and on 5 February 2015.<br> <br> I called and was told that AIMS had switched over to a new computer/accounting system and that they had a severe backlog of complaints/queries that they were dealing with. This makes me very nervous.<br> <br> After threatening to report the issue to Hello Peter, I had two telephone calls that they were working on the report. That was last week 5 February 2015. It is now a week later and I have still not had an answer to my query.<br> <br> What have they done, not only my mothers money, but the assets of all the other investors that are invested with AIMS. Are the clients aware of the challenges they face?<br> <br> In the financial services sector, this is not acceptable.