What has happened to service at ABSA?

My debit card, which had no expiry date, was retrained by an ATM in Malelane due to it having expired. I have had the same card for more than 10 years, no expiry date was displayed on the card &I received no notification from ABSA that the card was due to expire, or that I needed to apply for a new card. Today I went into ABSA in Malelane, after a 35 min wait in the Enquiries queue Queen told me they did not have a \gold"debit card available & that a consultant would need to change my account from a gold acc. to a silver in order to issue a debit card. This was because no one had ordered new cards! An hour later"