SS
Sean S
1 reviews | Active since Nov 2013
23 Nov 2020, 11:49
What has happened to customer service at ABSA?
I have queried the excessive Bond insurance debited to me my bond which was settled some time ago, when my husband passed on. I have only received rejection letters- despite my request that someone phones me to explain. In frustration I have referred the matter to the Ombudsman, which ABSA- without referring to the Ombudsman has now referred me to their Attorneys. The cold action is actually disgusting! I am a 62 year old widow-what are you scared of?
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Absa's replyOfficial
23 Nov 2020, 17:04Dear Sean, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***4. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply23 Nov 2020, 17:04
Official
Dear Sean, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***4. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd