SW
Skye W
1 reviews | Active since Feb 2011
16 Oct 2024, 16:27
What happened to my personal info??
I app**** for a loan for renovations to my house on 2 October 2024. Every single time I phone for an update, I am told they have not received any document. I have mailed it numerous times as well as uploaded it during on line application. Today I am told I should have received a reference number when I responded to the email I received from Absa! SERIOUSLY! How can no one know what happens to the information provided? This is my personal info that is just floating around somewhere?! I am on the verge of cancelling this application IF i can get hold of someone who actually knows what is going on. No Absa, this is extremely worrying an unacceptable!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
16 Oct 2024, 18:02Dear Skye Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply16 Oct 2024, 18:02
Official
Dear Skye Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
SW
Skye W's updateReviewer Update
16 Oct 2024, 18:35Thank you for your call, Vanessa. I appreciate your time looking into this.
Kind regards
Kind regards
SW
Skye W's update16 Oct 2024, 18:35
Reviewer Update
Thank you for your call, Vanessa. I appreciate your time looking into this.
Kind regards
Kind regards
Absa's replyOfficial
17 Oct 2024, 09:27Dear Skye The reference number for your complaint is C-***0.
It is with great pleasure to be of assistance and will keep you updated.
Kind regards,Vanessa CroweGroup Customer Care
It is with great pleasure to be of assistance and will keep you updated.
Kind regards,Vanessa CroweGroup Customer Care
Absa's reply17 Oct 2024, 09:27
Official
Dear Skye The reference number for your complaint is C-***0.
It is with great pleasure to be of assistance and will keep you updated.
Kind regards,Vanessa CroweGroup Customer Care
It is with great pleasure to be of assistance and will keep you updated.
Kind regards,Vanessa CroweGroup Customer Care