SB
Sarel B

1 reviews | Active since May 2022

26 Aug 2022, 16:52

WHAT HAPPEND TO RATIONAL THINKING

ABSA STOPPED MY ACCOUNT, WITHOUT NOTICE, FOR FICA UPDATE. HOWEVER NOT THE LOCAL BRANCH, NOR CUSTOMER SERVICE , OR THE ACCOUNT MANAGER AND ABSA FICA WANTS TO SUBMIT IT. THIS ACCOUNT WAS MORE THAN 20 YEARS AGO A PARTNERSHIP ACCOUNT, BUT WAS CHANGED TO A SOLE OWNER ACCOUNT AFTER THE DEPARTING PARTNERS SIGNED THE NECESSARY DOCUMENTS REQUIRED BY ABSA TO CHANGE IT TO A NON-PARTNERSHIP ACCOUNT. NOW THEY WANT SIGNATURES, CONSTITUTION AND PARTNERSHIP AGREEMENT OF A NON-EXISTING PARTNERSHIP. THE ACCOUNT HAS BEEN USED FOR OVER 20 YEARS WITHOUT A PROBLEM UP TO NOW. WE HAVE REACHED A STALEMATE WITHOUT ANY COOPERATION FROM ABSA.

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Replies (1)
Absa
Absa's reply29 Aug 2022, 10:20
Official
Dear  Sarel Bloem  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw