What exactly are you investigating, if I may know?

09/12/2014 - Incident occurred.<br> 11/12/2014 - Incident reported telephonically to Absa.<br> 11/12/2014 - Matter reported to SAPS in Brooklyn (253/12/2014).<br> 13/01/2015 - Matter reported to Buhlelaurel.Nkasa at Absa telephonically as well as email. <br> 14/01/2015 - Proof of payment sent to Buhlelaurel.Nkasa at Absa.<br> 14/01/2015 - Was informed by Vanessa Crowe that Absa CANNOT assist in the recovery of the funds.<br> 16/01/2015 - Case logged by Absa Loss Control (Case ***) as confirmed by Buhlelaurel.Nkasa at Absa<br> 20/01/2015 - Completed form ABSA1481ex: Client statement in respect of Non-Trading Loss and emailed to Tony Wiese, Branch Manager, Brooklyn.<br> 28/01/2015 - Follow-up on email to Tony Wiese and Buhlelaurel.Nkasa at Absa. NO RESPONSE.<br> 02/02/2015 - Telephoned Absa on *** for status update. Case STILL under investigation.<br> Really???<br> What exactly are you investigating, if I may know???<br>