RM
Riaan M
1 reviews | Active since Apr 2010
05 Feb 2020, 19:28
What do I have to do to get a reply to my query?
I lodge a complaint/query with ABSA Action Line on the 23rd of January. Since then I have had a few replies stating that we will call you, or we will get back to you. Since Friday the 31st I am not even getting any reply. What do I have to do to get a response? This is really very poor service and at the price I am paying for banking fees, definitely worth looking at alternatives. My complaint relates to transaction charges which are ridiculously high in spite of previous undertakings that it will not be.
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Replies (3)
Absa's replyOfficial
06 Feb 2020, 11:37Dear Riaan
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply06 Feb 2020, 11:37
Official
Dear Riaan
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
RM
Riaan M's updateReviewer Update
06 Feb 2020, 19:47I am still waiting. Called Action Line again today, lady I spoke with assured me she will escalate this and get back to me within a short period of time. What is wrong with you people?
RM
Riaan M's update06 Feb 2020, 19:47
Reviewer Update
I am still waiting. Called Action Line again today, lady I spoke with assured me she will escalate this and get back to me within a short period of time. What is wrong with you people?
RM
Riaan M's updateReviewer Update
11 Feb 2020, 11:46I was finally contacted by someone from ABSA yesterday.
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Riaan M's update11 Feb 2020, 11:46
Reviewer Update
I was finally contacted by someone from ABSA yesterday.