What an *********** organisation

I wanted to open two accounts (Savings & Transact) which I did online and received confirmation thereof (30 Jan 18) as well as info stating that I would be contacted within 48 hours. What I received 31 Jan 18 was a statement which lead to the fiasco yesterday I had. I phoned the call centre number provided to query the statement and managed to speak to a lady who informed me that I had two profiles and she needed to have them combined which would take twenty minutes and can I phone back? No problem. I phoned back and was subsequently shunted from pillar to post! I couldnt even be put through to the same department! One lady said she would get the relevant people to phone me and of course this didnt happen!! Whilst this text makes it seem trivial this little issue took almost 3 hours out of my day, all this in a bid to put money into their care!! I have since requested that the applications be cancelled but am not holding my breath on that one as my mail will in all likelihood be ignored!! Never again!!