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Jolene S

1 reviews | Active since Aug 2016

30 Aug 2016, 08:53

What a useless bank! #ABSA

<p>What a useless bank! #ABSA. After having many accounts with you for 30 years and a private banker who was non-existent, I decided to close all my accounts with you.<br /> And guess what? I had to go into a stupid branch to do so!<br /> After spending 3 hours in Northgate branch, and having to pay penalty fees for an account I wasn't using, I thought I'd finally be rid of this shocking service provider. <br /> Instead I get a statement again today, so my account isn't closed!<br /> Private banking says I have to go into my branch again to enquire why the accounts aren't closed!<br /> Am I living in another dimension? This is ridiculous!</p>

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Replies (1)
Absa
Absa's reply30 Aug 2016, 12:48
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,