WB
Warren B
1 reviews | Active since May 2019
05 Sept 2021, 04:13
What a piece of service from Absa *****s
What a disgusting, diabolical service I got from a chap called Phakiso Chauke at Absa Bochum, went there for a service of which I sat there from one chair to another with one service agent helping half full bank, when it was my turn to be helped the lady told me I waited lots of time I should have been long gone by now, she took me to a good for nothing idiot called Phakiso who asked for my phone, thinking he was helping me he went through my WhatsApp, pictures, messages, after that tells me I need a new Absa app, one to find that its the same app I was using, hmm my phone battery dying this chap told me they are closed its ssaturday I had to leave the bank, no service, disgusted and mad
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Replies (1)Absa's replyOfficial
06 Sept 2021, 10:25Dear Warren
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Car
Absa's reply06 Sept 2021, 10:25
Official
Dear Warren
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.
Kind regards,
Daphne Le Grange
Group Customer Car
