What a Pathetic way of resolving client's problem...

So is it how you resolve client's complains/problems if you can reach them on phone?? This is unbelievable , why not contact me via email to resolve the issues since you can close unresolved complains via emails like this- .... The branch informed me that they tried to make contact with you without any success, I also tried twice from my side. Coaching was given to staff member and thorough training given specifically to product knowledge. Conclusion Based on the information provided the case will be closed on our side as resolved. We apologise for the inconvenience caused. ******* Specialist Case Manager Customer Care, Complaints Resolution Suite Retail and Business Banking