What a pain to move Debit Orders at ABSA

So last Saturday I was at the bank to request my debit orders for loan and credit card to be moved. So I got the credit card moved but not the loan, I was told that if I want to move it I must make a double payment no problem I said but they the lady at customer services suddenly had a problem with system in-order to move the date and setup a double payment. She took my number and would you believe I still haven't receive the phone call. Went back to the bank on Saturday and would you believe I was told that the lady that helped was not working that day and no-one else can help me. *** ABSA!!! really?!!! Using the customer line to call someone is also just a pain. Because I don't have a secure pin or something setup when calling ABSA customer line I can't be help. This is bank ladies and gents I have been using/banking with since I started working back in 2002 and have never missed any payment I had to make to the bank and this is the customer treatment I'm receiving.