TK
Tom K
1 reviews | Active since Apr 2011
29 Jun 2022, 15:36
What a lousy bank ABSA
Our bookkeeper informed us that ABSA had locked our account without notice. Despite 1 visit to the bank, 4 phone calls and 8 emails nobody at the bank knew how to fix this! In fact no official at the bank took much notice! We are now in the situation where we cannot pay creditors or our staff. No amount of pleading for help has helped. The best we get is it will be passed on to a complaints official who will get back to us in 3 to 5 days. Big help.
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Absa's replyOfficial
30 Jun 2022, 09:17Dear Tom Kallis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply30 Jun 2022, 09:17
Official
Dear Tom Kallis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw