pM
phezile M
1 reviews | Active since Nov 2016
16 Aug 2024, 13:37
Western union deposit is a joke!!!
Your service in Absa Meyerton branch is appalling, I was here yesterday to deposit the money they said after 2 they won't assist me and it was 2:12pm. Today I was here at 12... Guess what the system ddnt do well then they said I must stay aside while they assisting other customers now it's approaching 2 clocker again what will happen? After signing everything then the guy said they system what's him to start over and by that time I already got a change for the money I deposited, why are you doing servicing for western union if I have to sit here the whole day!!!!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
16 Aug 2024, 17:24Dear Phezile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply16 Aug 2024, 17:24
Official
Dear Phezile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
pM
phezile M's updateReviewer Update
22 Aug 2024, 16:16Vanessa I'm not sure what we're you really trying to resolve, because at the end of the day your staftt turn me back on working hours and told me there was no use for me to make noise as the system is offline anyway, and you call me with your branch manager to tell me you will investigate and provide feedback and you call me back to tell me coaching took place? Does that mean your staff is not trained how to keep the client informed, how to talk with the customer, how to not turned back the customer at 2pm during working hours they need coaching! How many years is the guy have been working there 1 month? And you have the guys to ask me what was I expecting. It's fine don't call me leave it as if you will draw customers in that branch Mark my words!!!
pM
phezile M's update22 Aug 2024, 16:16
Reviewer Update
Vanessa I'm not sure what we're you really trying to resolve, because at the end of the day your staftt turn me back on working hours and told me there was no use for me to make noise as the system is offline anyway, and you call me with your branch manager to tell me you will investigate and provide feedback and you call me back to tell me coaching took place? Does that mean your staff is not trained how to keep the client informed, how to talk with the customer, how to not turned back the customer at 2pm during working hours they need coaching! How many years is the guy have been working there 1 month? And you have the guys to ask me what was I expecting. It's fine don't call me leave it as if you will draw customers in that branch Mark my words!!!
Absa's replyOfficial
23 Aug 2024, 12:22Dear Phezile
Regarding complaint C-***5.
We take note of the comments above and sincerely apologise for the service failure and inconvenience caused.
Kind regards,Vanessa CroweGroup Customer Carecause.
Regarding complaint C-***5.
We take note of the comments above and sincerely apologise for the service failure and inconvenience caused.
Kind regards,Vanessa CroweGroup Customer Carecause.
Absa's reply23 Aug 2024, 12:22
Official
Dear Phezile
Regarding complaint C-***5.
We take note of the comments above and sincerely apologise for the service failure and inconvenience caused.
Kind regards,Vanessa CroweGroup Customer Carecause.
Regarding complaint C-***5.
We take note of the comments above and sincerely apologise for the service failure and inconvenience caused.
Kind regards,Vanessa CroweGroup Customer Carecause.