Well Done Complaint Resolution Suite

<p>I want to thank Song for the exceptional and professional manner in which my query was handled. Being in the service industry is a difficult task especially when someone calls towards the end of the work day – but this did not stop him from doing everything possible to assist me. Keep up the outstanding work and excellent attitude.</p> <p> </p> <p>Lee-Ann – it was an absolute pleasure speaking to you this morning. You took the time to explain everything to me in such great detail. I must commend you on your professionalism and attitude towards the resolution of my query. I didn’t expect the matter to be resolved so soon and I must thank you once again.</p> <p> </p> <p>To your management team – Song and Lee-Ann are exceptional individuals and make the service environment such a pleasure. Time after time we hear about what the bank is not doing for us however after my experience, I rate Absa one of the best banks to be with – especially after dealing with Song and Lee-Ann respectively.</p>