Well deserved recognition!!!

I am an ABSA client and have a Cheque account and vehicle finance with the organization. I had the pleasure of dealing with Mr Themba Kumalo from the Collections/Customer Experience dpt after ABSA had been updating negative credit information with the Credit Bureau, alleging that my vehicle finance account was in arrears of as much as 60 days which was not the true state of my account as it is always paid monthly, yes, sometimes late but by no more than 4 days maximum. Themba efficiently ensured that the matter was resolved and I contacted him again when ABSA did this again and he showed consistency in his ability to assist clients. I initially logged this query with [Email Removed] on the 19/06/2015 and I am yet to hear anything from them. Their contact numbers *** and *** go unanswered the whole day. After no assistance, I was ready to contact the ombudsman of the banks and Themba came to the rescue. He proved his worth to the company. Kudos to you Themba 100 fold. Hope you continue to provide such service even to others as its service such as yours that keeps us with ABSA. Thank you very much Sir!!!!