Welcome to the hell-scape of an ABSA call-center

Why does it take so long to get through to a consultant on ABSA's Call Center? There is irrelevant info being spewed as pre-recorded messages accompanied by awful music resulting in extreme frustration before one can even get to the relevant option... With all this technology there must be a way to skip this audio-hell-scape!!! C'mon Absa, please improve this interface... it is unbearable... and the music is brain-numbingly bad. Why doesn't ABSA support great local musicians, for instance? ABSA needs to invest in decent experience design that builds the brand and does not undermine associate it with frustration and pain. Yes, this literally causes emotional and intellectual pain because it makes no sense to put your customers through this unnecessary rigmarole). It is as if you willingly set out to frustrate people. Once through to a consultant things brighten up as your staff is generally helpful and friendly, but the lead up is simply counterproductive. Put your self through the call-center experience and see what its like...