We won't close your transactional account.

I opened a ABSA cheque account online, I needed to collect the card at any of their branches. After attempting twice and getting annoyed by the long queues I decided I'm going to close the account. I contacted their call center to close the account I opened ONLINE and they informed me there is no way I can close the account without going to the branch. I went to your branch which seemed to be on ultra slow motion mode, I hate your service waiting time. Why do you want to tie me down with a monthly fee of an account that I don't use.

The experience at the call centre: I spoke to 3 different people and they kept sending me back and forth, after 20 minutes of waiting on the phone Nosipho( the only nice person at that call center) said sorry I can't close your account.

Ok ABSA you don't want to close the account make the monthly fee R0 and put a hold on the account so I can't use it. I don't want to be your customer and I don't want to go to your branches. The relationship is finished stop acting like a psycho ex.