We want our money ABSA!!!!

I am writing this on behalf of my Fiance Devan Chetty. Absa is absolutely ridiculous!!! He did an online payment to Standard Bank of R4000 in February, the money did not reflect in the Standard Bank account and was told to do a reversal. He did the reversal and the money is still not in his account and it is the end of May. To top it off, ***** was committed on his account last year October and Absa hasn't even sorted that out. We have been to 2 branches and spoke to branch managers and all they can say is "there is nothing more we can do." What ******* is that? This is our money that we must beg Absa for!!!! Can someone please give us contact numbers or some way of taking this matter further as this is not a joke any longer.