PK
Phumlani K

1 reviews | Active since Nov 2015

19 Nov 2015, 11:10

We waited for 60 days to open acc at Absa

<br> We have been trying to switch our business account from FNB, that we have banked with for the past 2 year. As there are no benefits for small businesses we went to ABSA (Ghandi Square) to open an account, more than 60 days ago. We gave all necessary documents to consultant Bongani Mthimkhhulu, who was handling the opening. Not untill today that I realised that he is no longer working in the branch. This is what been happening for the past sixty days. I go to the branch to enquire about the progress, Bongani tells us, all the new accounts were deleted due to the new system that was being introduced. He was working on it. We had no choice but to be patient. Everytime we visit or call the branch, he was working on it. Untill the day before yesterday, when he gave me a print-out of a resolution letter that I and my partner had to sign and email back, we did that. So today I call the branch, just to find out he is now to be working in another branch. We have suffered so much dishonest as potential customers for ABSA. We still have faith that there is still some good people in ABSA, that can help us to open a bank account and help our business grow Today, Tomorrow, Together. Or

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Replies (1)
Absa
Absa's reply19 Nov 2015, 14:29
Official
Hello mpicabadala,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd