We take your money but will we pay????

On 14/02/15 I was involved in a serious accident. I was back ended by a car doing about 110 KPH and the car was damaged beyond repair. I reported the accident to Absa I Direct on Monday 16/02 by phone. First of all there was no response and I had to enquire a few times before I was told that Mr Lazarus, a specialist consultant had been assigned to the claim.<br> First the car could not be found until 19/02. After a fight the assessor went to check the vehicle and said it was s****ped. Mr Lazarus contacted me after I had complained by email of the poor response. Since then silence. But they had the nerve to phone my lady friend and question her about the accident. This further traumatised her and I don't think they have a right to do this. At present which seems an open and shut case, the other driver smashed into me, and his insurance should be held accountable but I am seen and treated as a ********. How much longer must I wait in silence before I know what the outcome will be.<br> I also bank with Absa and with this type of treatment I wonder if that is such a good Idea. I will never recommend Absa to anyone.