We keep your old email address today tomorrow for ever

I recently had to go into a branch to update my details in particular my email address, however, even though my address seem to updated in the general profile area of my internet banking my old email address remains the default email address for my beneficiaries. Even with new beneficiaries the default address is the old one and I cannot change it when I add a new beneficiary. I now always have to change the address when I pay a beneficiary. This is unacceptable. Even worse I might need to go into the branch again - and service at your lifestyle branch has always been non existent.