We have been waiting for my father's original will from ABSA for 9 months.

I am writing to express my deep dissatisfaction and frustration with the ABSA Will department regarding the handling of my late father's will. My father, [Name], passed away on June 21, 2023, and since then, my family has been facing significant challenges due to the incompetence and negligence of ABSA in managing his estate affairs.

Initially, ABSA provided us with a copy of my father's will upon our request. However, our troubles began when we sought the original will in August to apply for a letter of authority on behalf of my mother, who is a pensioner. Despite repeated requests and inquiries, ABSA has failed to locate the original will, leaving us in a state of uncer*****y and helplessness.

The inability to obtain the original will has had severe repercussions on my family's ability to administer my father's estate. As the property is jointly owned by my mother and father, we urgently need the original will to transfer the property solely into my mother's name. Furthermore, as a pensioner, my mother relies on rebates from the Municipality for rates and taxes, which require annual renewal. However, without a letter of authority, she is unable to renew these rebates, placing an additional financial burden on her.

It is deeply disappointing that ABSA, a reputable financial institution, has failed to fulfill its duty to safeguard and manage my father's will effectively. The repercussions of this failure are not only financial but also emotional, as it undermines the trust and confidence my father placed in ABSA's services.

I urge ABSA to prioritize this matter with the utmost urgency and professionalism. We require immediate assistance in locating the original will and obtaining the necessary documentation to administer my father's estate.