we have app**** for a personal loan we sent all the documentation and received a reference number, to date we have not received any reply as to what the outcome of the loan is and nobody answers the phone, this is really poor service

Dear Magda

 

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. 

 

Regards

Pravesh Bejay