1 reviews | Active since Aug 2017

17 Aug 2018, 18:27

WE GOING HIGHER WITH POOR PEOPLE'S MONIES

********** has reference. in July 2018 while installing security cameras, the guy informed me about pipe leakage that is running into the geyser. I reported it and was fixed and payed the excess..invoice 6949 dated 09/07/2018 - PCR Contractors, Kimberley. On 14/08/2018 after from the Sunday without hot water (thought was load shedding for the geysers, cos it happened in the past), I informed ABSA insurance department about my problem. Within two hours somebody phoned me and informed me that they will send out somebody the next day. Very impressive. When the company(Plumbing Solutions, Kimberley) came and inspected, the guy informed me that the previous contractors did not done a good job, coz it was leaking again and was on the same line where they done repairs. His opinion was that they were supposed to replaced the line the first time. I then phone ABSA again and was informed due to my pipes are corroded (Person somewhere in PTA and knowing what is going on in my house?), I must register again a claim and pay again. I told the guy that this was that the contractor must only come and rectify their mistake. I then inform the current contractor that he must wait till I can resolve what I can, then he can come and work on the geyser. Went to ABSA Kimberley and asked them if they can help resolving the problem. Yep, PCR Contractors did sent out the previous plumber that done the job in the first place and I reminded him by saying that "Remember I did asked you in the first place why don't you replace the whole line?" He answered by saying that the insurance only pay only where the leakage is. I then asked him if I must pay again? His response was that he doesn't know. I did not discussed with him anything about the other contractor's comments but gave him a indication that I cannot pay again coz it on the same line not even quarter of a meter and reminded him about early in this year, basically the same thing happened when they repaired the water pipes in the bathroom and was not penalized due to a leakage after their repairing. Today, 17/08/2018, after in- between fighting for service, I received a sms from FOGI informing me that my claim has been placed on hold due to excess payable...? Who do I own Monies? No services were rendered and I did payed every time for a claim? All I wanted was that PCR Contractors must only come and rectified their wrongs that the other contractors (Pluming Solutions) can go on with their repairs (geyser) and no one (contractors) can blame each other over poor professional services.

My opinion....FOGi send a message without their contact details....why? I feel that I am getting victimized....why? Why let me and my family suffer by waiting another month? Is it only good that i am on time every month with my payments?

This house belongs indirectly to ABSA? Is this ABSA's way to show me who is boss? Poor man only good enough to pay on time that ABSA can go higher?

Do not worry ABSA. I know my my roots, but I think it is unfair that my wife and daughter must suffer....."your the man". And do not worry.....I did closed the tab that the ceiling cannot be damage further and lucky for you ABSA I replaced my ceiling with my hard earning labor monies with PVC ceiling so that I can save you monies.

I dare you to resolve this childish challenge before i can.....

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Replies (1)
Absa
Absa's reply20 Aug 2018, 15:49
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd